:: Highly-Experienced Global Leader in Small to Large-scale Enterprise Digital Transformations, Emerging Technology/Enterprise Software Delivery & Client Success Management :: Accomplished global leader with over 20 years of demonstrated success in driving small to large scale enterprise digital transformations, delivering value through emerging technology and enterprise software solutions while championing client success through the application of data, people, and cutting-edge digital technologies, i.e. business intelligence, analytics, artificial intelligence ‘AI’, cloud modernized platforms and industry specific, and SaaS Cloud solutions.  Extensive experience in Corporate IT and working in the tech and software industry (IBM, Cognos, Intapp). Proven track record working with some of the world's top Fortune 500 companies across various industries: Truist Bank, GE Capital, State Farm Insurance, Limited Brands (Express, Victoria Secret, etc.), General Motors, Heinz, Red Bull, Toyota, Ford, Johnson & Johnson, Boeing, Walmart, Kroger, Procter & Gamble, BJC HealthCare, BC Ferries, North American Stainless, and more.   AM100 LAW: Kirkland & Ellis, Latham & Watkins, DLA Piper, Baker McKenzie, White & Case, Hogan Lovells, Sidley Austin, Freshfields, Perkins Coi, Vinson & Elkins, Clyde & Co., Fenwick & West, and more.  Government, Military: State of Missouri, State of Michigan, Defense Financial Accounting Service (DFAS), Marine Corps (KCBranch), National Personnel Records Center (NPRC), VA Hospital, Raytheon, and more. Education/Education Services: Thomson Learning (now Cengage Learning), Pearson, Indiana State, Duke University, NC State, UNC Chapel Hill, EMLYON, Lyon, FR, HEC Paris, FR, Qatar University and more. Comprehensive understanding of the complexities of technology/software implementations, developing strategies, methodologies and integrated roadmaps to ensure successful on-time delivery by utilizing proven methods (SDLC/Waterfall, Agile, DevOps), tools, templates, presentations and best practices (Design Thinking, PMO and Centers of Excellence) and a unique mix of technical and business proficiency and ability to roll up sleeves to drive tactical implementations and operations in Information Technology, Data Management, strategic management consulting, planning, program/project/software delivery, professional services, technical operations, support, account and customer success management while obtaining multi-million dollar retention, advocacy and strategic partnerships. I am also a USMC veteran, bringing structure, adaptability, and unwavering commitment to every challenge and opportunity, ensuring I am always striving to achieve organization, team, and client goals. :: Diversified Background in Global Professional Services and Support (Implementation Delivery, Program, Project, Product, Customer Success) and Voice of the Customer Initiatives:: Contributed and delivered a multitude of successful customer engagements in global professional services, support, and customer success; i.e. visioning workshops, proof of concepts/technology roadmaps, technology solution implementations, upgrades, migrations, and adoption proven practices, NPI (New Product Introduction), software support and customer success management throughout my career; bringing skills in Data Management, Business Intelligence, Analytics, Artificial Intelligence, Requirements Analysis, Enterprise Software & Hardware Delivery (Cloud SaaS and on-premise), Agile & Design Thinking, Strategic Planning, Voice of the Customer, Centers of Excellence, & Change Leadership.  Worked in/for various technical and industry-specific specialties: Intapp (Specialized Software Solutions & Services for Legal, Accounting and Consulting and New Product Introduction/Early Adopter for AI/Machine Learning), IBM (Specialized Software Solutions & Services for all industries in Data, Analytics, and Emerging Technology, Centers of Excellence, Customer Success Management and Voice of Customer), Cognos (Software Technology & Services for all industries in Data, Business Intelligence, and Analytics), Thomson Reuters Publishing (ERP, Financials, Data Warehousing, Data Management, BI/Analytics Reporting), North American Stainless Manufacturing(IT/Data Center Operations, ERP/Financials, Manufacturing Software, Disaster Recovery, Security), and US Marine Corps Military(Field Communication Data and Analog Centers). :: Transformational Change Agent :: Passionate about building partnerships, championing creative problem-solving with a proven ability to implement key foundational strategies in multi-million to billion-dollar accounts, partnering for success on collaborative and tactical strategies that impact thousands of users, producing substantial triple digit adoption rates through the use of centers of excellence, voice of the customer initiatives, product and services innovation, advocacy, brand awareness, design thinking storytelling, and evangelization to deliver world-class ‘smart’ solutions resulting in radical gains in efficiency, value and return on investment. :: Effective Communicator :: Excellent written, verbal, interpersonal communicator and negotiator well versed in establishing relationships of trust and confidence at all levels; skilled at being able to convey complex ideas to audiences of diverse backgrounds, education, and business exposure.  Called upon as a frequent certified speaker, highly committed to continuous learning and improvement, driven to make a positive difference through collaboration; Product Mgmt, Development, Support, Sales, Marketing, & Services :: Results-Driven Leadership :: Proven ability to engage and manage effectively in person (on-site) and virtual (remote) capacities; recruiting, developing, mentoring, and inspiring confidence by empowering and respecting others, encouraging an environment for creative thinking and innovation for solutions to complex business and technical challenges; including team/operations leadership for transformation, performance, motivation and process improvements. Credited with building and managing highly effective global teams of cross-functional professionals (Products, Services, Support, Marketing, and Sales) with the ability to build consensus to drive winning results.

Leadership & Cross-Functional Team Building Customer Relationship Management (CRM) & Strategic Account Planning Program & Project Management , Enterprise Software Delivery (SaaS and OnPrem) P&L Oversight, Performance and Planning Business Process Improvement and Cost Reductions Global Enterprise Data, Business Intelligence, Advanced Analytics & IT Operations Management Enterprise-wide deployments, Upgrades, business analysis, and technical Customer Support and Success Management Action-Oriented, modern strategy design, development, and delivery methods (Design Thinking, Agile) Business Process Engineering Approaches (People, Process, Technology) to meet challenges Global transformation, business development and strategic partnerships All aspects of Data Management, Data Warehouse, Data Science and Data Governance experience Balance scorecard/metrics/KPI design and development Build/lead organization/operational delivery models: Centers of Excellence / PMO / Community of Practice Enterprise/self-service business intelligence, performance management, analytics, AI/machine learning Cloud delivery solutions (on prem/hybrid), familar with Spark, Hadoop, Cassandra, & Blockchain Great Documentation, Presentations, Marketing, Deployment, Education, Talent Strategies & Practices Spearhead Analyst Relations initiatives; building, delivering, facilitate content, feedback, partnerships Effective cross integration and collaboration w/ Product Management, R&D, Support, Sales, Marketing, & Services Teams Build exceptional Voice of the Customer Programs/Advisory Board/Innovation Council Build highly-effective teams; working globally in person (on-site) and virtual (remote) Form lasting relationships/partnerships/experiences with customers and team members

Gartner Data & Analytics Summitt 2017 (Attendee/Partner)  IBM World of Watson 2016: Journey to Cognitive Excellence (Blogger/Speaker)  IBM Insight 2015: Analytics Success: The Critical Role of Skills, People, & Processes in Adaptive Organization (Speaker)   IBM NCTECH 2015  (Committee/Developed Agenda & Community)   IBM Dress for Success North Carolina 2015: Mock Interview Event (Interviewer) IBM Valuing IBM Veterans Video (Speaker)  NA Recruiting: Google Hangout Social Livestream Campaign #WomenatIBM (Speaker)  Data4Decisions: Demonstrating Big Value in Big Data with New Analytics Approaches  (Speaker) Eventa CDO Summit: Demonstrating Big Value in Big Data With New Analytics Approaches (Speaker) Vision2015: Analytics Strategy -Finance as a Catalyst for Change in the Adaptive Organization (Speaker) Vision2015: Analytics Success- Critical Role of Skills, People & Processes (Speaker)  Duke University Datafest 2014 (Mentor/Judge)